Fixings & Fastenings

Product Returns

Products ordered online can be cancelled until the order has been dispatched. After dispatch, the items can be returned within 30 days of receipt of goods provided the items are unused and box quantities are complete.

Where items are no longer required it is your duty to return them to us in the condition received at your cost. We recommend using a courier with full tracking as we can not be held liable for items that do not reach us.

Where an item is fauly or not as described, we will (where possible) replace the items at our cost or provide a full refund. We will need to know in advance the issue with the items (photographs are welcome) in order to provide an RMA number.

Items that are returned and do not meet the above criteria may be refused or returned at your cost.

Please complete the form below to request an RMA number to return any items. Please do NOT return any items until the RMA number has been sent to you. Goods received without this number will be refused.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Please add further product codes if more than one item is being returned.
Enter the code in the box below: